Frequently Asked Questions and Answers

How can I make more than one set of range rings?

Unfortunately, unchecking and rechecking the Setup network link will not work. Instead, you have to refresh the network link. See Manually Refresh Network Link.

Why is there a big red X in the viewer?

The X indicates that an image service is not available. Earth Survey tools include front ends for image services from the BLM, EPA, ESRI, and USGS. We cannot control the availability of these images.

How do I display Earth Survey tools in Google Earth?

Earth Survey tools are displayed in the Places panel of the Google Earth sidebar. Open the sidebar (View, Sidebar) to see the Places panel.

How do I install and uninstall Earth Survey tools?

Earth Survey tools are neither installed nor uninstalled. If you believe that a tool is outdated or may have become corrupted, delete it from the Places panel and reload it from the website.